CATEGORY VOLUNTEERS

Adapt to the changing world of volunteer management.

More than ever, today’s volunteers work online, need flexible hours, and want to play a role in defining their jobs. They also want to feel a sense of responsibility for your organization’s overall mission. Harness this passion and potential—with results that uplift your goals and enable your volunteers.

Discover how to:

• Frame your recruitment message for today’s volunteers
• Understand how different generations are motivated
• Empower volunteers to “own” their projects
• Create a climate of teamwork across generational boundaries
• Involve “virtual” volunteers from around the country
• Engage the passion of your volunteers

Dozens of “must-have” resources
You’ll find job descriptions, applications, and interview questions; activities, icebreakers, and team-builders for volunteer meetings; community-building activities, plus, tips for board retreats and planning sessions.

Table of Contents
Introduction: The Common Predicament
Where It All Begins

SECTION ONE: THE VOLUNTEER RECRUITER
Chapter 1: Who Is the New Breed of Volunteer?
A Profile of the 21st Century Volunteer

Chapter 2: Recruiting the New Breed of Volunteers
The "Courting" Relationship

Chapter 3: Finding the New Breed of Volunteers (Not Scaring Them Away)
The Seven Deadly Sins of Recruiting Volunteers

Chapter 4: Tapping into Two New Breeds of Volunteers
Retiring "Boomers" and "Generation @"

SECTION TWO: THE VOLUNTEER MANAGER
Chapter 5: Motivating the New Breed of Volunteers
Discover Three Levels of Motivation

Chapter 6: Empowering Volunteers to Do It Their Way
e from Delegation to Empowerment

Chapter 7: Managing the Virtual Volunteer
Virtual Volunteers and Using Technology

Chapter 8: Managing High Maintenance Volunteers
Performance Coaching the Volunteer from Hell

SECTION THREE: THE VOLUNTEER LEADER
Chapter 9: Leading the Successful Volunteer Organization
Mobilize the Collective Power of Volunteers

Chapter 10: A Leadership Case Study
A Fable of How to Do It Right

SECTION FOUR: RESOURCES

• Sample Position Charter
• Sample Project Charter
• Interview Guide for Hiring a Paid "Volunteer Manager"
• Sample Questionnaire for Virtual Volunteers
• Sample Board Code of Conduct
• Strategic Planning Retreat - Agenda of Questions
• SWOT Analysis Form
• Ice-Breakers and Openers
• Team Building Activities
• Sample Training Exercise-A Case Study